One of the important considerations that people tend to overlook when they are making a choice between the many groundwork contractors has to offer them to work on their project is the importance of customer service.
Customer service, or at least good customer relationship management is very important to the success of any project that you would need to consider one of the groundwork contractors in London has to offer though. Most of these projects take weeks, if not months to complete and maintaining constant and open contact between the project owners and the crews and managers actually working on the job is crucial to its overall success.
The difficulty is though how can a project owner possibly tell before they make a decision between groundwork contractors how communications and relationships will go on a project they have no even awarded yet? The actual fact is though that the way communications proceed throughout the initial contact period is a very good indicator of how they would proceed in the future as well.
These days almost all of the groundwork contractors London has to offer have a website, which makes sense as the Internet is where most people begin their search for almost anything, including professional services like groundwork. All of these websites also usually offer an easy contact form, sometimes on every page. This is a great first sign yes?
Maybe not. The contact form will have been put there by whoever it was who happened to build the website as a matter of course, this is something every business website has. What is more important – and more telling – is how fast an actual human being then responds to that contact form. If days pass before you hear from anyone this is not a good sign. Either the company is too busy to deal with you or they are just not very good at keeping up with communications. Neither of these things bodes well for how a project might proceed in the future.
Actually getting along with the people who will be working on your project is important as well. If these are people you are going to have to deal with on a daily basis that is more important than you might think.
A good way to get insight into this issue is to make "how well did x communicate with you?" one of the questions you ask when you are checking the references of the various groundwork contractors you are considering. Price and experience are certainly very important but actually being able to work together to bring a project to a successful conclusion is just as crucial.
Vanquin Construction Ltd
Hawkco House
35 Horn Lane
Acton, London, W3 6NS
info@vanquin.co.uk
CALL – 0845 468 1022